ESSENTIALS MANAGEMENT exactly how to elevate it, and who needs to be involved — instead of running around asking a bunch of people. They don’t try to gratf an existing process to ift a new situation. They’re triggered to pause and carefully consider their next step with the deal review group.” To help everyone with these decisions, Stripe has published a framework internally. Here are the basics: If a decision is reversible and relatively low-impact for the company, an individual should be able to apply their best judgment based on the company’s operating principles and plans (this is where those documents become key). This could include UI changes, customer service responses, etc. You can think of this in a two-by-two format where impact is on one axis and ability to reverse or bounce back on the other. Most projects can be plotted somewhere on this chart. Based on where they land, you know better how to proceed. 75